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Terms and Conditions

General Terms and Conditions

This services agreement (hereinafter referred to as Order) is made between You (hereinafter Customer) (the person who has an access or uses “nairian.am” website (hereinafter Site)) and “Nairian” CJSC (hereinafter NAIRIAN). In this Order, any reference to “We”, “Our”, “Us” refers to NAIRIAN, and any reference to “You”, “Your” refers to Customer.
Your access to and use of the services of the Site are regulated by the Order and You are required to agree to the provisions of the Order.
NAIRIAN may modify the Order as well as discontinue, withdraw, replace or change any content, products or services offered via the Site, with or without cause and with or without notice, and Your continued access and use of the Site thereafter constitutes Your acceptance of such changes.

Privacy Policy

Thank you for visiting NAIRIAN’s Website. The privacy and confidence of our customers is extremely important to us. By defining the terms of the Privacy Policy we would like to present how we collect, protect and use customer data.

Collection of Data

In this policy, “Personal Data” means information that can be used to directly or indirecly identify you as an individual. This includes information such as your name, address, phone number, postal/zip code, age, but could also include information such as your skin type (collectively, Personal Data). General statistics regarding Customers as well as information about the use of the Site and other non personal descriptions are not considered as Personal Data.
You can use our Site without providing Personal Data, though it may limit Your access to certain features of the Site.
Your Personal Data is collected and stored in the following cases (without limitation):

- Registration

- Special offer participation

- Subscription

- At any other communication

We may also ask You to provide your preferences and interests associated with our products. Automatically collected data include only information about the language of the Site.

Processing of Data

NAIRIAN collects your Personal Data for the following purposes, including (without limitation):

- to respond to your questions and requests,

- to provide you access to certain features of the Site,

- to verify your identity,to process your purchases in the Site,

- to communicate with you about Your activity on the Site, changes to your account or to the Terms and Conditions of the Site

- to personalize our materials, advertisements and offers for You,to improve the Site and for our internal purposes.

Registration of Personal Data

NAIRIAN will not sell, trade, or disclose to third parties Personal Data of the Site users, as well as publish them for commercial or any other purposes, except in cases specified by the legislation of the Republic of Armenia.
Except the cases defined in the Order, we will not disclose your Personal Data to third parties without first obtaining Your special consent permitting us to do so.
NAIRIAN does not handle or process Your credit card or other banking data. Therefore, NAIRIAN can in no way register or collect this data and is not responsible for any losses incurred as a result of using this data (including (without limitation cases when the third parties somehow obtain access and use the data for other purposes).

Delivery

NAIRIAN is committed to ensuring on-time and in-full delivery of purchased products. The exception are cases when the delay was caused by the delivery company.
For complaints related to delivery please call 011 200 300 or send an email to info@nairian.com.

Correspondence

If You are subscribed to our newsletter, NAIRIAN can occasionally inform You about special offers and new services via Your e-mail address.
If You do not want to receive the newsletter anymore, You can un-subscribe anytime by using the link ‘unsubscribe’ at the bottom of the newsletter. You will not receive any further emails from NAIRIAN except confirmation letters regarding your purchase orders.
For more information please call 011 200 300 or send an email to info@nairian.com.

Pricing

Although the prices on the Site are updated regularly, they might be differences between the prices on the Site and the final prices.
If You notice any price difference, please call 011 200 300 or send an email to info@nairian.com.

Copyright

All materials on the Site (including images, description, design) are copyrighted by the NAIRIAN except the intellectual property owned by third parties as a sole proprietor or proprietors. All rights reserved.
”NAIRIAN” name and logotype are registered trademarks and are protected by the legislation of RA.
Modification, reproduction, translation of all materials or the usage of NAIRIAN Logotype is prohibited without prior written permission. For the permission, please contact us via email: info@nairian.com or call 011 200 300.

Liability

NAIRIAN is not liable for losses incurred as a result of using the Site. This does not preclude responsibility for possible damages occurred by the proper use of NAIRIAN products, prescribed by the law of RA.

Payment Methods
Credit and Debit Cards

NAIRIAN accepts Visa, MasterCard and ArCa Credit and Debit Cards.

Virtual Credit Cards

NAIRIAN accepts also online payments through Virtual ArCa, PayPal systems.

Through POS terminals

You can make a payment with a credit/debit card online or through our POS terminals in NAIRIAN stores and showroom. Our POS terminals accept Visa, MasterCard and ArCa cards.
In case of any problem associated with Your online payment, please call 011 200 300 or send an email to sales@nairian.com.

Orders

Your order is accepted through the Site or by telephone call.
Telephone/verbal orders are accepted every day from 11:00 to 21:00, by the following phone number: 060 445 445. In order to ensure excellent customer service, your call may be recorded.

Shipment

Delivery is carried out by the postal operator in the regions of Republic of Armenia or through the hand delivery service in the Yerevan city area. The maximum weight limit for postal shipment is 10 kg. No weight limitations for hand delivery. Please be sure to open the item in the presence of delivery agent.

Delivery

Postal delivery is usually performed within 1-2 business days after the order has been completed, unless other terms of delivery indicated in the product page.
A charge of 1500 AMD will be applicable for Hand Delivery in the Yerevan city area.

The postal delivery is fulfilled through ”Haypost CJSC” after the online payment for the order is submitted, according its delivery rules:

- all parcels weighting up to 2 (two) kilograms are delivered to the delivery address indicated while making the order

- parcels exceeding 2 (two) kilograms should be picked up by the Customer from the post offices.

- the shipped parcel is provided to the addressee (receiver) after an identification document is presented.


Please see postal delivery price list below.

Up to 1 kg1000 AMD
1-3 kg1500 AMD
3-5 kg2000 AMD
5-10 kg2500 AMD

Return Policy

We can refund or exchange your purchase within 14 calendar days after the delivery.
If you change Your mind about the products you have purchased from us, You are entitled to a refund as long as the item is unopened and in its original packaging. You cannot return used or damaged items after delivery. If none of above mentioned conditions is violated, the return is regulated by the following Conditions.
In case the purchased product does not correspond to its description on the Site, please call our Customer Service at 011 200 300 and bring the matter to the notice of our Customer Relationship Manager. If You are not satisfied with our product, You may ask to exchange the item. If You would like to return an item, you can do so within 14 days of the purchase, if it meets all the following Conditions.

How to make a return

Complete the return form and bring Your purchased item(s) to NAIRIAN store located at Abovyan 26 address.
The following documents are requested for registering the return:

1. Receipt (for online purchases, the printed copy of payment, delivery confirmation email)

2. Return Form. Please download it from here.

Once we receive the return form and confirm that it meets our return policy, we’ll offer You a refund in the store, on the spot, or the refund will appear in your bank account within 10 days.

ATTENTION: We will refund the amount of the order or specific items except for the delivery charge. In case “free delivery” was offered on the Site, the shipping fee will be deducted from the amount of Your return, in accordance with the delivery price list presented on the Site.

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